Terms & Conditions

Deposit and Cancellation Information

DEPOSIT & PAYMENT

  • We will do our best to confirm your booking within 24 hours.
  • A 20% deposit is required upon confirmation of your booking which will be charged to your nominated credit card.  A receipt for this deposit along with details of the balance due on your booking will be sent to you.
  • Please note that a booking is not secure until the deposit has been processed.
  • The balance due on the booking is required in full, 45 days prior to arrival and will be charged to your nominated credit card.  A receipt will be sent to you.
  • For non-refundable bookings full payment is required at the time of booking regardless of when the booking is made.
  • All payments will be charged in New Zealand dollars (NZD$).
  • Aitutaki.com only accepts Master Card and Visa.  All credit card transactions will incur a 3% surcharge to cover card processing costs (does not apply to debit cards and prepaid cards).

CANCELLATION

  • All cancellation requests must be in writing by email or fax
  • All cancellations must be acknowledged by return email from Aitutaki.com
  • All bookings are subject to the following cancellation terms and charges:

Within 35 days of arrival – 30% of total booking

Within 15 days of arrival – 50% of total booking

Within 7 days of arrival – 100% of total booking

  • Refunds will be returned via the same method that the original payment was received.
  • We encourage you to please take out travel insurance to cover any eventualities outside your control or that of Aitutaki.com